Wall and Floor Tiling

WorldSkills Occupational Standards (WSOS)

Occupation description and WSOS

The name of the skill competition is

Description of the associated work role(s) or occupation(s)

A tiler generally works on commercial and residential projects. There is a direct relationship between the nature and quality of the product required and the payment made by the customer. Therefore, the tiler has a continuing responsibility to work professionally in order to meet the requirements of the customer and thus maintain and grow the business. Tiling is closely associated with other parts of the construction industry, and with the many products that support it, normally for commercial purposes.

The tiler works internally and externally, including in the homes of customers and on building sites, in all weather conditions, and on small and major projects. The work includes the laying of tiles of ceramics, mosaic, and natural stone on walls, floors, and staircases in houses, commercial, industrial, and public buildings, churches, swimming pools, outside installations and façades to provide protective, and decorative finishes. It also includes the construction of small walls and steps from bricks or blocks.

The tiler will interpret drawings, set out and measure, remove any existing covering, prepare surfaces, lay the tiles in the desired pattern, grout, and finish to a high standard. Work organization and self-management, communication and interpersonal skills, problem solving, innovation and creativity, and working accurately are the universal attributes of the outstanding tiler. Whether the tiler is working alone (many are self-employed or sub-contractors) or in a team on large projects, the individual takes on a high level of personal responsibility and autonomy. Experienced tilers may also specialize in one area of work such as mosaics and they can work for specialist tiling firms specializing for example in artistic work or competition swimming pools.

From working safely and tidily through to exceptional planning and scheduling, concentration, precision, accuracy, and attention to detail to achieve an excellent finish, every step in the process matters. Mistakes are largely irreversible and can be very costly.

With the international mobility of people, the tiler faces rapidly expanding opportunities and challenges. For the talented tiler there are many commercial and international opportunities; however, these carry with them the need to understand and work with diverse cultures and trends. The diversity of skills associated with tilers is therefore likely to expand.

The WorldSkills Occupational Standards (WSOS)

General notes on the WSOS

The WSOS specifies the knowledge, understanding, skills, and capabilities that underpin international best practice in technical and vocational performance. These are both specific to an occupational role and also transversal. Together they should reflect a shared global understanding of what the associated work role(s) or occupation(s) represent for industry and business (www.worldskills.org/WSOS).

The skill competition is intended to reflect international best practice as described by the WSOS, to the extent that it can. The Standard is therefore a guide to the required training and preparation for the skill competition.

In the skill competition the assessment of knowledge and understanding will take place through the assessment of performance. There will only be separate tests of knowledge and understanding where there is an overwhelming reason for these.

The Standard is divided into distinct sections with headings and reference numbers added.

Each section is assigned a percentage of the total marks to indicate its relative importance within the Standards. This is often referred to as the “weighting”. The sum of all the percentage marks is 100. The weightings determine the distribution of marks within the Marking Scheme.

Through the Test Project, the Marking Scheme will assess only those skills and capabilities that are set out in the WorldSkills Occupational Standards. They will reflect the Standards as comprehensively as possible within the constraints of the skill competition.

The Marking Scheme will follow the allocation of marks within the Standards to the extent practically possible. A variation of up to five percent is allowed, if this does not distort the weightings assigned by the Standards.

WorldSkills Occupational Standards

Section		Relative importance (%)
1	Work organization and management	5
	The individual needs to know and understand: Health, hygiene, and safety legislation, obligations, regulations, and documentation The principles of working safely with electricity Accident/first-aid/fire/emergency procedures and reporting The situations when personal protective equipment must be used The purposes, uses, care, maintenance, and storage of all hand and powered tools and equipment together with their safety implications The purposes, uses, care, and storage of materials Sustainability measures applying to the use of ‘green’ materials and recycling The ways in which working practices can minimize wastage and help to manage costs The principles of time management, workflow, and measurement The significance of planning, accuracy, checking, and attention to detail in all working practices The importance of integrity and trustworthiness The value of managing own continuing professional development
	The individual shall be able to: Follow health, hygiene, and safety standards, rules, and regulations Identify and use the appropriate personal protective equipment including safety footwear, ear, and eye protection Select, use, clean, maintain, and store all hand and powered tools and equipment safely Select, use, and store all materials safely Plan the work area to maximize efficiency and maintain the discipline of regular tidying Consistently measure accurately Work efficiently under pressure and check progress/outcomes regularly to meet deadlines Establish and consistently maintain high quality standards and working processes
2	Communication and interpersonal skills	5
	The individual needs to know and understand: The significance of establishing and maintaining customer confidence The roles and requirements of related trades The value of building and maintaining trust and productive working relationships The importance of swiftly resolving misunderstandings and conflicting demands
	The individual shall be able to: Visualize and translate customer wishes making recommendations which meet/improve their design and budgetary requirements where qualified to do so Provide specialist technical advice and guidance on heritage where qualified to do so project Present portfolio of previous work to demonstrate range and quality of experience and expertise Produce a cost and time estimate for customers Introduce related trades to support customer requirements Understand the needs/demands of other trades and work around/with them Work effectively in a team to facilitate efficiency/productivity/quality and cost control
3	Problem solving, innovation, and creativity	5
	The individual needs to know and understand: The common types of problem which can occur within the work process Diagnostic approaches to problem solving Trends and developments in the industry including new products/interior designs, materials, and equipment
	The individual shall be able to: Check work regularly, particularly for accuracy/standard, to minimize problems at a later stage Recognize and understand problems swiftly and follow a self-managed process for resolving Challenge incorrect information to prevent problems Develop creative solutions to challenges when working on restoration projects Recognize opportunities to contribute ideas to improve the product and overall level of customer satisfaction Keep up to date with changes in the industry Demonstrate a willingness to try new methods and embrace change
4	Produce and interpret drawings	5
	The individual needs to know and understand: The essential information required for floor plans in construction drawings including sections, datum levels, wall constructions, material codes, depth dimensions, heights, schedules, and specification Interpretation and execution of drawings to ISO-A or ISO-E standards The importance of checking for missing information or errors, anticipating problems and resolving in advance of the ‘setting out’ process The role and use of geometry Mathematical processes and problem solving The range of costs to be included in estimates
	The individual shall be able to: Accurately interpret and produce building information Produce basic outline drawings (hand and CAD) including elevations, plans, and sections to full size Produce accurate complex drawings on wood to make figure on the wall/floor Identify drawing errors or items that require clarification Determine and check quantities of materials required Calculate a cost and price for the work
5	Setting out and measurement	5
	The individual needs to know and understand: Methods of setting out horizontal, vertical, raking, and curved surfaces forming plain areas, patterns, and motifs
	The individual shall be able to: Check measurements of the wall/floor conform to the drawing specifications Produce setting out for templates
6	Preparations	15
	The individual needs to know and understand: Properties of materials How to locate information on falls and positions of outlets, materials, and tiled features from drawings and schedules Procedures for measuring, marking, and setting out for channels, outlets, and gullies The function of materials: wastewater fittings, channels, outlets, gullies, fixings, and fittings Types of sands used for internal/external rendering; the effects of selecting incorrect types; site tests used on sands Types of one-coat renders and reasons for using water proofers and plasticizers Types of trims and beads including expansion strips, external angle, and stop beads Characteristics of components including binder, aggregate, plasticers, and water proofers
	The individual shall be able to: Remove old tiles, grout, cement, or adhesive Fill all holes/cracks and clean surfaces Provide drainage: interpret information with reference to falls and position of outlets from location, assembly, and component drawings; install channels, outlets, and gullies and finish surface and joints Prepare materials to specification requirements including sand and cement mixes, beads and trims Gauge and mix renders: sand and cement mixes in the correct proportions Apply render to internal and external backgrounds to provide the specified finish, to include three-coat work and key for tiling
7	Fix	40
	The individual needs to know and understand: The range of fixing methods The materials to be used to protect existing finished surfaces
	The individual shall be able to: Minimize damage to surrounding surfaces by applying protective material and using barriers Install tiles to flat, inclined, and curved surfaces Cut and shape tiles needed for edges, corners, and to fit around fittings and pipes ensuring no chipping/sanding Apply correct adhesive evenly to tiles, avoiding excess Attach tiles to surfaces and floors to form patterns and motifs, ensuring no lipping Accurately space tiles, checking level, plumb and square to ensure aligned and levelled Prepare and apply seal and grout to joints ensuring symmetrical and equal Remove excess seal and grout, clean and polish to provide a good finish which meets the specification/customer requirements Finish edge and corners with appropriate finishing methods and strips
8	Quality	20
	The individual needs to know and understand: The required quality standards for the task in hand The nature and causes of substandard work and defects The available range of quality checks and methods Alternative methods for effecting remedies and repairs
	The individual shall be able to: Inspect equipment, structures, and/or material to identify the nature and causes of errors, defects, or problems Think critically by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Identify actual and potential problems Analyse information and evaluate options to choose and use the best solution Make and follow through decisions Evaluate solutions and optimize results
	Total	100

References for industry consultation

General notes

WorldSkills is committed to ensuring that the WorldSkills Occupational Standards fully reflect the dynamism of internationally recognized best practice in industry and business. To do this WorldSkills approaches a number of organizations across the world that can offer feedback on the draft Description of the Associated Role and WorldSkills Occupational Standards on a two-yearly cycle.

In parallel to this, WSI consults three international occupational classifications and databases:

ISCO-08: (http://www.ilo.org/public/english/bureau/stat/isco/isco08/)
ESCO: (https://ec.europa.eu/esco/portal/home )
O*NET OnLine (www.onetonline.org/)

References

This WSOS appears most closely to relate to Tile and Marble Setters: https://www.onetonline.org/link/summary/47-2044.00

or Tile Fitter:
http://data.europa.eu/esco/occupation/02447817-ea01-4d8b-b09c-8bc128e447e6 .

These links can also be used to explore adjacent occupations.

ILO 7122

The following table indicates which organizations were approached and provided valuable feedback for the Description of the Associated Role and WorldSkills Occupational Standards in place for WorldSkills Lyon 2024.

Organization	Contact name
SCHLUTER-SYSTEMS	Laurent Gazagnes, General Manager